Privacy notice

Rocket Door Frames our values your privacy and is committed to protecting your personal information. This privacy policy outlines how we collect, use, and protect your data when you visit our website or interact with us.

1. Information We Collect

We may collect and process the following types of information:

a. Personal Data You Provide

  • Contact Details: Name, email address, phone number, and address when you fill out a contact form, request a quote, or make a purchase.

  • Payment Information: Billing details and payment information during transactions (processed securely via third-party payment processors).

  • Communications: Any details you provide in inquiries, feedback, or other communications with us.

b. Automatically Collected Data

  • Technical Data: IP address, browser type, operating system, and device type.

  • Usage Data: Pages visited, time spent on our site, and other analytical data collected through cookies and similar technologies.

c. Third-Party Data

We may receive information from trusted third-party partners, such as delivery services or payment processors, to facilitate your orders and services.

2. How We Use Your Information

We use your information for the following purposes:

  • To process and fulfil orders, including delivery and customer support.

  • To communicate with you regarding inquiries, quotes, and updates.

  • To improve our website, products, and customer experience.

  • To comply with legal obligations, such as record-keeping for tax purposes.

  • To send marketing communications, where consent has been provided.

3. Legal Basis for Processing

Under UK data protection laws, we process your data based on:

  • Contractual Obligations: To fulfil contracts with you, such as processing orders.

  • Consent: When you agree to receive marketing communications.

  • Legitimate Interests: For business improvements and to provide relevant services.

  • Legal Obligations: To comply with applicable laws and regulations.

4. Sharing Your Information

We may share your information with:

  • Service Providers: Such as delivery companies, IT services, and payment processors.

  • Legal Authorities: If required by law or to protect our legal rights.

  • Business Transfers: In the event of a merger, acquisition, or sale of the business.

5. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us track your activity and preferences.

You can manage or disable cookies in your browser settings. For more information, see our Cookie Policy.

6. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes outlined in this policy or as required by law.

7. Your Rights

Under UK GDPR, you have the following rights:

  • Access: Request access to your personal data.

  • Correction: Request corrections to inaccurate or incomplete data.

  • Erasure: Request deletion of your personal data.

  • Restriction: Limit the processing of your data under certain circumstances.

  • Portability: Request transfer of your data to another service provider.

  • Objection: Object to the processing of your data for direct marketing purposes.

To exercise these rights, contact us at info@rocketdoorframes.co.uk

8. Data Security

We implement appropriate technical and organisational measures to safeguard your data from unauthorised access, loss, or misuse.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites.

10. Updates to This Policy

We may update this policy from time to time. The latest version will always be available on our website.

11. Contact Us

If you have questions or concerns about this policy or how we handle your data, please contact us at:

Rocket Door Frames
Email: info@rocketdoorframes.co.uk
Phone: 0330 9980617
Address: Unit 14 Priest Court, Springfield Industrial Estate, Grantham NG31 7FZ. 

This privacy policy complies with UK GDPR and the Data Protection Act 2018.