ULTRA Flush Hinged

CARE & HANDLING

• Self-adhesive tape (whether low-tac or otherwise), used while adding site protection to door faces and edges during installation; must not come into direct contact with the actual face or edge of the door. This has the potential to cause damage and so the doors would not be covered under our normal guarantee should this have occurred.

• The weight of fire doors and other solid core doors are heavier than would normally be handled by one person. Doors should normally be handled by at least 2 people. Doors should always be stacked on a flat and level surface in a well ventilated room. The stack height should be limited to ensure safe handling is possible. Never store a door on its edge or end.

• Use at least three load bearers to allow equal weight distribution. Ensure that the bearers are wider than the door. Always stack the widest doors at the bottom.

• Do not allow direct sunlight on the doors, as this may cause fading.

• The door must not be stored or fitted in a building with wet trades. For example, plastering should have been finished and given time to completely dry. Doors and frames must be stored in dry conditions and free from excessive moisture levels.

• If stacking doors, store them in the sequence you are using them to prevent unnecessary movement.

• Products manufactured from timber related materials. along with the packaging, are combustible, therefore the product should be stored away from radiant heat or fire. In case of fire, use water to extinguish. When using timber products splinters may occur. Care should always be taken and where appropriate protective gloves should be worn.

• The disposal of waste polythene or other packaging materials should be through the normal trade recycling or refuse collection outlets.

• When handling timber products, normal hygiene standards should be used before food and drink is consumed.

IMPORTANT:

When receving the doors mark all deliveries as damaged 

 
1) Any quantity difference or edge damage must be marked as damaged on the document at time of delivery.

2) Photos whilst still on the pallet must be sent to us IMMEDIATELY

3) No claims for face damage will be considered after door hanging has started.

4) Replacements will only be actioned if advised in writing immediately with photos of the damaged doors whilst still on the pallet and have been marked as damaged on the couriers delivery note.

7) Failure to confirm to above will invalidate any potential claims.

DELIVERY COSTS

No of Doors 1-15 £100

Doors 16-30 £200

UNLOADING

Care is needed when unloading with mechanical trucks, to ensure safe handling, max weight 2 tons.
Check doors thoroughly on delivery – it is essential that you make sure all components are present and that the door is in first class condition. If your door is shrink wrapped, keep the wrapper on for as long as possible to prevent surface damage.

DOOR CARE & HANDLING

• Self-adhesive tape (whether low-tac or otherwise), used while adding site protection to door faces and edges during installation; must not come into direct contact with the actual face or edge of the door. This has the potential to cause damage and so the doors would not be covered under our normal guarantee should this have occurred.

• The weight of fire doors and other solid core doors are heavier than would normally be handled by one person. Doors should normally be handled by at least 2 people. Doors should always be stacked on a flat and level surface in a well ventilated room. The stack height should be limited to ensure safe handling is possible. Never store a door on its edge or end.

• Use at least three load bearers to allow equal weight distribution. Ensure that the bearers are wider than the door. Always stack the widest doors at the bottom.

• Do not allow direct sunlight on the doors, as this may cause fading.

• The door must not be stored or fitted in a building with wet trades. For example, plastering should have been finished and given time to completely dry. Doors and frames must be stored in dry conditions and free from excessive moisture levels.
   
• If stacking doors, store them in the sequence you are using them to prevent unnecessary movement.
   
• Products manufactured from timber related materials. along with the packaging, are combustible, therefore the product should be stored away from radiant heat or fire. In case of fire, use water to extinguish. When using timber products splinters may occur. Care should always be taken and where appropriate protective gloves should be worn.

• The disposal of waste polythene or other packaging materials should be through the normal trade recycling or refuse collection outlets.

• When handling timber products, normal hygiene standards should be used before food and drink is consumed.

RETURNS

When the goods are delivered you have 48 hours to notify us of any discrepancies, no claims will be accepted after this time.
Due to the bespoke nature of these doors these are a special item manufactured to order and therefore the doors are non returnable unless due to manufacturing defects notified to us within 48 hours of delivery.